FAQ

SHIPPING

Shipping destinations: We ship both locally and worldwide.
Local orders take 1 business day to be delivered to you and we ship within 3 business days. International orders take 2-3 business days to be delivered via PostNL and we ship within 3 business days. Shipping time might vary depending on location and other factors.

Shipping cost: Local orders: €6,40.

International orders: €20,00. 

PICK UP IN SHOP

If you have chosen a pick up in our shop we will have your order ready for you on location for 1 week. The pick up times are from Monday till Sunday between 09:00 and 14:30.

RETURN, REFUNDS AND EXCHANGE

Timing: we have a 30-days Return & Exchange Policy, since the day item was received. To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

Returns: send goods to Jodenbreestraat 144, 1011NS, Amsterdam. Please be sure to include the packing slip so we know who the goods came from. Please note that customers are responsible for shipping costs of returned items.

Exchange: Articles cannot be exchanged. If you wish to receive a different size of an item, you must return the item within the return period and place a new order in the webshop.

CUSTOMER SUPPORT

If you have other questions/complaints please send an email to shania@moakpancakes.nl